Production
and shipping.

Where we ship.

Orders placed on this page ship to street addresses in the United States. For any other destination, contact us before ordering.

Production: 3 business days.

Production starts once Stripe confirms your payment and your design is approved. Each card is engraved for its order.

Shipping: included.

We ship from Mexico by DHL Express or FedEx Express. Shipping is included in the price of your card: there is no separate shipping charge, whether your order has one card or several. Your total is shown before you pay.

Tracking and transit time.

We email your tracking number when the package leaves our workshop. Transit time depends on the destination and on customs clearance, so we do not promise a delivery date. Your tracking page shows the carrier's current estimate.

Customs, duties and taxes: included.

Your package crosses the border from Mexico. We pay the US import duties and taxes on your order, so there is nothing more to pay at delivery. If the carrier ever asks you for a payment, write to luxurysteelcards@gmail.com with your order reference before paying: we will settle it or reimburse you.

If something goes wrong.

If your package arrives damaged, does not arrive, or the card has a defect, write to luxurysteelcards@gmail.com with your order reference. Our warranty and refund policy explains how we resolve it. Do not mail a card back before contacting us.