Let’s talk about
your card.

Who sells your card.

Luxury Steel Pets LLC sells these cards under the Luxury Steel Company brand.

Registered business address:

This is the legal business address, not a shipping address for defective cards.

Contact us directly.

Email: luxurysteelcards@gmail.com

Phone: +52 33 3307 6193 · WhatsApp

For an existing order, include your order reference and a description of the issue. Never send payment card details or security codes.

US pricing and delivery.

Custom engraving: $72.00 USD per card, including both sides and the digital essentials. Shipping by DHL or FedEx Express and US import duties and taxes are included. Production takes 3 business days after payment and design approval; transit time is additional.

Full-color cards are coming soon and cannot be ordered yet. Read the shipping details and the terms of sale.

Defect claims.

Our policy provides replacements or refunds for approved defects without a physical return. Read the warranty and refund policy. Do not mail a card before contacting support.

A problem with your card?

Contact us using the details above. If useful, include photos or explain what happens when you try the NFC or QR. We will review the issue and send the applicable next steps before asking you to return anything.