Warranty
and refunds.

Manufacturing defects: 90 days.

Report a manufacturing defect, NFC chip failure or a difference from your approved design within 90 days of delivery. We also handle incorrect items and shipping damage. A personalized card remains covered for defects and failure to deliver what was agreed.

Contact us first.

Email luxurysteelcards@gmail.com or contact us on WhatsApp at +52 33 3307 6193. Include your order reference and explain the issue. Photos of the card and packaging, or a short video showing an NFC/QR issue, can help us assess it. You do not need to publish any photos or videos on social media.

We will provide a first response within 2 business days. This is the response time, not a promise that every case will be fully resolved within that period. We will explain the assessment and the applicable replacement or refund in writing.

No physical return required.

For an approved defect, incorrect item or shipping damage claim, we resolve the case without asking you to mail the card back. You pay no return shipping or restocking fee. If we replace the card, we cover the replacement shipping.

After we approve the claim, we may ask for a photo showing the faulty card clearly marked as void on both sides with a permanent marker. Follow only the instructions provided for your case. Do not cut, break, burn or grind the metal, or handle sharp edges. If the card is damaged or you cannot mark it safely, tell us so we can arrange an alternative. Do not destroy or alter the card before we assess the issue.

Refunds.

If a refund applies, we submit it to the original payment method within 5 business days after confirming approval in writing. We refund the amount actually paid for the affected item. A full refund for a defect or failure to fulfil the order includes any original shipping charged; for partial refunds, we explain the amount in writing and preserve applicable rights.

We send the amount and available payment reference. Your bank or payment provider may take additional time to display the credit; that is separate from our processing period.

Personalization and changes of mind.

Custom cards are made for each order. We do not offer voluntary changes-of-mind exchanges or free replacements for mistakes in text or links you approved. Ordinary wear and damage caused by impacts, bending, corrosive substances or later modifications are not manufacturing defects. This does not limit cancellation, return, refund or warranty rights provided by applicable law.

Before production.

If you need to correct or cancel an order, contact us as soon as possible. We will check whether production has started and explain your options in writing. We do not make additional charges without your agreement.

Seller and contact.

Luxury Steel Pets LLC, trading as Luxury Steel Company. Registered business address: 5830 E 2nd St, 18628, Casper, WY 82609, United States.

luxurysteelcards@gmail.com · WhatsApp +52 33 3307 6193. Do not send a card to the registered address; physical returns are not required under this process.